Privacy Policy
Last updated: April 2026
TrueSay is a service operated by TrueSay Labs Inc.This Privacy Policy describes how TrueSay Labs Inc. ("TrueSay," "we," or "us") collects, uses, and shares information when you use our platform.
1. Information We Collect
When you create an account on TrueSay, we collect information you provide directly, including your username, email address, profile information, and any content you post. We also collect usage data such as how you interact with the platform, device information, and log data.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our services
- Personalize your experience and content recommendations
- Process and deliver AI-powered features
- Send notifications and updates you have opted into
- Detect, prevent, and address abuse, spam, and security issues
- Comply with legal obligations
3. AI Features
TrueSay uses TrueSay AI to enhance your experience, including content suggestions, hashtag generation, and content moderation. Your posts and interactions may be processed by TrueSay AI to provide these features. We do not use your personal content to train AI models. For details on which third-party providers power these features, see Section 4 below.
Message Scanning
Messages sent through TrueSay's direct messaging feature may be automatically analyzed for spam, malicious links, and content that violates our community guidelines. This scanning is performed by automated systems and is used solely for safety and platform integrity purposes. Message content is not used for advertising or shared with third parties except as described in Section 4 below.
4. Third-Party AI & Data Processors
To provide our AI-powered features and maintain platform safety, we share certain data with the following third-party processors. These providers act on TrueSay's behalf and are contractually prohibited from using your data for their own purposes, including training their AI models.
| Provider | Purpose | Data Processed |
|---|---|---|
| Anthropic | Content moderation, AI writing tools, content intelligence | Post content, user-submitted text |
| OpenAI | Content embeddings, moderation classification | Post content, text for classification |
| AssemblyAI | Audio and video transcription | Uploaded audio and video files |
| ElevenLabs | Text-to-speech for creative features | User-submitted text for voice synthesis |
| SightEngine | Image content moderation | Uploaded images |
| Hive | Deepfake detection, content classification | Uploaded images and video |
We also use Vercel for hosting, Supabase for database and authentication, Sentry for error monitoring, and Axiom for logging. These services may process technical data (such as error reports, IP addresses, and usage logs) to help us maintain and improve the platform.
5. Sharing Your Information
Your public profile and posts are visible to other users. We do not sell your personal information to third parties. We may share information with service providers who assist in operating our platform (see Section 4), or when required by law.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the Internet is 100% secure.
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with our services. When you delete your account, we immediately delete your profile, posts, comments, messages, media, and all associated data. Deletion is irreversible and typically completes within 30 days, after which backups containing your data are also purged.
Certain data may be retained longer if required by law (e.g., moderation records for legal compliance) or if needed to resolve disputes, enforce our agreements, or protect the safety of our users. Anonymized, aggregated data that cannot identify you may be retained indefinitely for analytics purposes.
8. Your Rights
You can access, update, or delete your account information at any time through your profile settings. You may also request a copy of your data or ask us to delete your account entirely by contacting us.
9. California Residents
If you are a California resident, please see our California Privacy Notice (CCPA) for additional information about your rights under the California Consumer Privacy Act.
10. Contact
If you have questions about this Privacy Policy, please use our feedback form.